Our Commitment
Call Stream AI is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all users.
Conformance Status
The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. Call Stream AI strives to conform to WCAG 2.1 Level AA standards. We are actively working to increase the accessibility and usability of our website and services.
Measures Taken
Call Stream AI takes the following measures to ensure accessibility:
- Include accessibility as part of our mission statement and internal policies
- Integrate accessibility into our procurement practices and development lifecycle
- Provide continual accessibility training for our staff
- Assign clear accessibility targets and responsibilities within the organization
- Employ formal accessibility quality assurance methods including automated and manual testing
Technical Specifications
Accessibility of the Call Stream AI website relies on the following technologies to work with the particular combination of web browsers and assistive technologies or plugins installed on your computer:
- HTML
- WAI-ARIA
- CSS
- JavaScript
These technologies are relied upon for conformance with the accessibility standards used.
Known Limitations
Despite our best efforts to ensure the accessibility of our website and services, there may be some limitations. We are aware of the following potential issues and are working to resolve them:
- Third-party content: Some content provided by third-party services may not be fully accessible. We work with vendors to improve accessibility compliance.
- Multimedia: Some older multimedia content may lack full captioning or audio descriptions. We are working to update these materials.
- PDF documents: Some legacy PDF documents may not be fully accessible. We are converting documents to accessible formats on an ongoing basis.
AI Voice Agent Accessibility
Call Stream AI's conversational AI platform is designed with accessibility in mind. Our AI voice agents support:
- Multi-channel access: Guests can interact via voice call, SMS text, webchat, or WhatsApp — ensuring those who cannot use one channel can use another
- 40+ language support: Our AI communicates in over 40 languages to serve diverse guest populations
- Adaptive pacing: Our emotion-native AI adjusts speaking speed and tone based on the caller's needs
- Real-time transcription: Voice interactions can be provided as text for hearing-impaired users
- 24/7 availability: No wait times or hold queues that disproportionately affect users with disabilities
Feedback & Contact
We welcome your feedback on the accessibility of Call Stream AI. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:
- Email: support@callstreamai.com
- Phone: (239) 396-7862
- Address: 24031 S Tamiami Trail Suite #201, Bonita Springs, FL 34134
We aim to respond to accessibility feedback within 2 business days and to propose a solution within 10 business days.
Enforcement Procedure
If you are not satisfied with our response to your accessibility concern, you may file a complaint with the relevant enforcement authority in your jurisdiction. We are committed to resolving issues promptly and appreciate your patience as we work to improve.